Post to Blog: Usability Assignment -- Check out
Useit.com. Summarize one article from the "alert box" on the site in one page or less. Do you agree with the author? What are the implications of the article? Due Nov 9.
Useit.com article summary
Jakob Nielson posted "The Most Hated Advertising Techniques" to his Alertbox on December 6, 2004. There are many studies that calculate clickthrough rates to measure how sucessful online advertisement are, but studies fail to measure how sucessful the user experience of the online ads are. Because online advertisements are everywhere on the web, they have become an intergral part of the web users experience. John Boyd from Yahoo! and Christian Rohrer from eBay presented research at a confrence Nielson attended on how aspects of online ads affected Web users experience. Rather than a black and white analysis of whether the ad was clicked on or not, this research looked further into whether the ad was a positive or negative experience. Inluded on this list of negative ad attributes are pops-up in front of your window, loads slowly, tries to trick you into clicking on it, does not have a "close button, blinks on and off, and automatically plays sounds. This list essencially sums up what to not do when placing an ad online! The ad attributes that had more of a positive impact are it indicated what will happen when clicked on, it relates to what people are doing online, it identifies itself as an ad, it presents information about what they are advertising, and it provides additional information without having to leave the page. Nielson also extends these positives and negatives to corporate websites. If something will turn a user of an advertisement, chances are it will also cause them to leave your website.
I agree with the results of these attributes. When attracting users to an advertisement it needs to be an extension of what they are already doing so they aren't severely interrupted and are able to return to what they were doing without confusion or annoyance. Most of the negative ad attributes do this: taking up the whole page, playing audio, misleading the user to another page, etc. If the user recognizes your ad as an ad they will instincly find the close box and close it without even playing attention to what the ad is about. Users now have a muscle memory to find the "x". The more intrusive the ad, the faster the muscle memory finds the close box. I think the most successful attribute to an ad is having it relating to what the user is doing or reading. They will then find themselves interacting with the ad before they realize it is an ad. This will at least slow down their muscle memory enough so they see the brand in the ad and decide whether it is something they are interested in or not.
Being able to understand what users like or dislike about an ad, rather than only knowing whether they clicked on it or not, helps advertisement agencies to produce more user friendly ads. This will draw more eyes and clickthroughs that will lead to checkouts instead of clickouts. Understanding the user is important in knowing how to bring them to your site when you are up against Jakob's Law: users are spending most of their time on any site but yours.
http://www.useit.com/alertbox/20041206.html